This introductory core course examines principles, concepts and techniques of the interest-based approach to conflict resolution, and their applications to the stages of mediation, negotiation and facilitation.
 

Who should attend

Persons from all walks of life. Conflict resolution applies to personal, educational, community and workplace settings. This course is required for the Certificate Program.
 

What you will learn

• Five modes of conflict handling and their uses
• Conflict self-awareness
• Conflict analysis
• Communication for improving relationships
• Interest based negotiation
• Stages of problem solving
• Applications in mediation, negotiation and facilitation

Interactive exercises and cases are used to practice basic skills. This course prepares participants for admission to all other courses in the Program in Conflict Resolution Studies at UPEI.
 

Prerequisites

None
 

Facilitators

Julie Devon Dodd and Kirstin Lund
 

Credit hours

21 hours credit in the Certificate in Conflict Resolution Studies
 

Course fee

$749/$769. Participants enrolled in the Certificate in Conflict Resolution Studies are eligible for the reduced course fee.
 

Approved July 2006 for 3.5 credits by the Canadian Counselling Association.

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Please note: For the most up-to-date information regarding course dates or course descriptions, please refer to our website schedules at http://lifelonglearning.upei.ca .