Strong emotions and resistance are barriers to conflict resolution. Recognizing the contribution of and effectively addressing these barriers are key to interest-based conflict and problem-solving. This course will provide people with the knowledge and skills to value, recognize, and overcome strong emotions and resistance thereby helping the parties become willing participants in win-win solutions. This course will be especially useful for managers and human resource staff who have responsibilities for workplace harmony.

What you will learn:

• Appreciate the contribution of strong emotions and resistance to conflict
• Identify the basic emotions and their expression
• Identify common resistance and motivation
• Tools for self awareness
• Increased comfort in the midst of strong emotions (yours and theirs)
• Communication skills to address strong emotions and resistance
• Applying skills at each step of the Interest-Based process, including pre-meetings
• Boundaries for creating safety and appropriate disclosure
• Prerequisites: Introduction to Interest-Based Conflict Resolution
   

Facilitators

Julie Devon Dodd and Joan McDonald

Credit hours

21 hours credit in the Certificate in Conflict Resolution Studies

Course fee

$749/$769.  Participants enrolled in the Certificate in Conflict Resolution Studies are eligible for the reduced course fee.
 

Approved July 2006 for 3.5 credits by the Canadian Counselling Association.

REGISTER